Terms of Service

Effective Date: 14-04-26

At Sterling Croft, we are dedicated to providing you with fast and reliable shipping. Below you’ll find the details about our shipping process, costs, and estimated delivery times.

1. Shipping Locations

We currently ship to the United Kingdom and internationally to select countries. For international orders, please check the list of available shipping destinations during checkout.

2. Shipping Methods and Delivery Times

We offer a variety of shipping methods to suit your needs. The delivery time will depend on the shipping method chosen and your location.

  • Standard Shipping (UK):
    Delivery in [insert number of days, e.g., 3-5 business days].
    Cost: £[insert cost, e.g., 3.99]
  • Express Shipping (UK):
    Delivery in [insert number of days, e.g., 1-2 business days].
    Cost: £[insert cost, e.g., 7.99]
  • International Shipping:
    Delivery time varies by destination, typically between [insert number of days, e.g., 5-14 business days].
    Cost: Calculated at checkout based on destination and package weight.

3. Shipping Charges

Shipping charges are calculated based on the shipping method selected and the delivery destination. You can view the shipping charges during checkout before confirming your order. We occasionally offer free shipping promotions, which will be highlighted on our website.

4. Order Processing Time

Once your order is placed, we aim to process it within [insert number of hours, e.g., 24 hours] (business days). Orders are processed during business hours: Monday through Friday, 9:00 AM to 5:00 PM (UK time). Orders placed on weekends or public holidays will be processed on the next business day.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number (if applicable). You can use the tracking number to track the status of your shipment through the carrier’s website.

6. Shipping Restrictions

  • We currently do not ship to P.O. Boxes, APO, FPO, or DPO addresses.
  • We are unable to ship some items to certain locations due to carrier restrictions or import regulations. If we cannot ship to your location, we will notify you during checkout.

7. Lost or Damaged Shipments

While we make every effort to ensure your order reaches you safely, sometimes shipping issues occur. If your order is lost or damaged during shipping, please contact us at [support@sterlingcroft.com] as soon as possible. We will work with the carrier to resolve the issue and offer a solution, which may include a replacement or refund.

8. Customs Duties and Taxes (For International Orders)

For international orders, customs duties, taxes, and other fees may apply. These charges are the responsibility of the customer and are not included in the shipping cost. Sterling Croft is not responsible for any delays caused by customs procedures. Please check with your local customs office for more information.

9. Shipping Address

Please ensure that your shipping address is correct before placing your order. We are not responsible for items lost or delayed due to incorrect or incomplete shipping addresses. If you notice an error in your shipping address after placing an order, please contact us immediately at [support@sterlingcroft.com], and we will do our best to make changes before the order is dispatched.

10. Contact Us

If you have any questions about our shipping policies or need assistance with your order, please reach out to our customer service team:

Sterling Croft Ltd.
123 Fashion Street,
London, UK
Postcode: SW1A 1AA
📧 support@sterlingcroft.com
📞 +44 123 456 789