Return and Refund policy

Effective Date: 14-04-26

At Sterling Croft, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a clear and easy process for returns and refunds.

1. Returns

We accept returns on most items within [insert number of days, e.g., 30 days] from the date of delivery. To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition as when you received it.
  • The item must be in its original packaging, with all tags and labels still attached.
  • Proof of purchase (order number or receipt) is required for all returns.

Non-returnable Items:

  • Items marked as "Final Sale" or "Non-returnable" at the time of purchase.
  • Customised or personalised items.
  • Items that have been damaged or altered after receipt.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact our customer service team at [support@sterlingcroft.com] to request a return authorization and provide your order number and details of the item(s) you wish to return.
  2. Our team will provide you with instructions on how to return the item(s) and any return shipping labels (if applicable).
  3. Please securely pack the item(s) in the original packaging and include the proof of purchase.
  4. Ship the item(s) back to us using a trackable shipping service. We recommend using a service that provides tracking information for your return.

3. Refunds

Once we have received and inspected your returned item(s), we will process your refund. Please note the following:

  • Refunds will be issued to the original payment method used at the time of purchase.
  • Shipping fees are non-refundable unless the item received was faulty or incorrect.
  • You will be notified via email once your return has been processed, and a refund has been issued. Please allow [insert time frame, e.g., 5-10 business days] for the refund to appear on your account, depending on your payment provider.

4. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, we recommend returning the original item and placing a new order for the desired product. Please follow the return process outlined above.

5. Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [support@sterlingcroft.com] with the details of the issue. We will resolve the matter by offering a full refund, replacement, or repair, depending on the circumstances.

6. Consumer Rights

As a UK-based retailer, we respect your rights under the Consumer Contracts Regulations and the Consumer Rights Act 2015. You have the right to cancel your order within 14 days of receiving the item, for any reason, and return it for a full refund. This right does not apply to items that are used, damaged, or bespoke (customized/personalized).

7. Return Shipping Costs

  • If you are returning an item because it is faulty or incorrect, we will cover the cost of return shipping.
  • If you are returning an item for any other reason, you will be responsible for the return shipping costs.

8. Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer service team:

Sterling Croft Ltd.
123 Fashion Street,
London, UK
Postcode: SW1A 1AA
📧 support@sterlingcroft.com
📞 +44 123 456 789